Refund & Return Policy

We want you to love what you purchased from Reliance. Please review the policies below for information about returns, exchanges, refunds, and pre-orders.

Clothing Returns

We accept returns of eligible clothing within 30 days of receiving your order.

To be eligible for a return, items must be:

• Unworn and unused

• In the same condition in which they were received

• With original tags attached

• In the original packaging, when applicable

A receipt, customer profile, or other proof of purchase is required.

Sale items, embroidered or personalized items, accessories, and other items marked final sale are not eligible for return or exchange.

To request a return, contact us at customercare@relianceclothing.com. If your return is accepted, we will provide a return shipping label and instructions for sending your item back to us.

Items returned without first requesting a return may not be accepted.

Exchanges

Eligible items may be exchanged within 30 days of receiving your order.

The fastest way to ensure you receive the item you want is to return your original item and, once the return is accepted, place a separate order for the replacement.

Sale and final-sale items are not eligible for exchange.

Pre-Orders

Pre-order items are products available for purchase before they are ready to ship. Payment is collected at checkout when your pre-order is placed, which reserves your item.

An estimated shipping timeframe will be provided on the product page. Please note that pre-order shipping dates are estimates and may change due to production, vendor, freight, or other unforeseen delays.

If your order contains both in-stock and pre-order items, your order may be held until all items are available to ship unless otherwise noted. If you would like your available items shipped separately, please contact us at customercare@relianceclothing.com. Additional shipping charges may apply.

Pre-Order Cancellations

Pre-orders may be canceled for a full refund at any time before the item has shipped. Once a pre-order has shipped, our standard return policy applies.

If we learn that a pre-order will not ship within the timeframe originally provided, we will contact you with an updated estimated shipping date and, when applicable, the option to continue waiting or cancel your order for a full refund.

If we are unable to fulfill your pre-order, the item will be canceled and you will receive a full refund to your original payment method.

Pre-order arrival and shipping dates are estimates and are not guaranteed.

Embroidery & Personalized Items

All custom embroidered and personalized items are final sale and are not eligible for return or exchange.

Please carefully review your personalization details before placing your order.

Accessories

All accessories are final sale and are not eligible for return, exchange, or price adjustment.

Sale & Promotional Items

All items marked as sale are final sale and are not eligible for return or exchange.

Full-priced items purchased with a promotion or discount of 30% or more are also final sale and are not eligible for return or exchange.

Sale, promotional, and final-sale items are not eligible for price adjustments.

Damaged, Defective, or Incorrect Items

Please inspect your order when you receive it.

If your item arrives damaged or defective, or if you receive the wrong item, contact us as soon as possible at customercare@relianceclothing.com so we can evaluate the issue and make it right.

Other Non-Returnable Items

Certain products cannot be returned, including:

• Perishable goods, such as food, flowers, or plants

• Custom, personalized, or special-order products

• Personal care and beauty products

• Hazardous materials, flammable liquids, or gases

• Gift cards

Please contact us if you have questions about whether a specific item is eligible for return.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please allow additional time for your bank or credit card company to process and post the refund.

Price Adjustments

Reliance does not offer price adjustments on previous purchases.

Holiday Return Policy

Items purchased between November 7 and December 24 may be eligible for return or exchange through January 15.

A receipt, customer profile, or other proof of purchase is required.

Sale items, embroidered or personalized items, accessories, and items that are not in their original condition remain final sale and are not eligible for return or exchange.

Questions?

For questions about returns, exchanges, refunds, or pre-orders, contact us at:

customercare@relianceclothing.com