Shipping Policy

We do our best to get your Reliance order on its way as quickly as possible. Please review the information below for processing times, shipping options, pre-orders, tracking, and delivery information.

Order Processing Times

In-stock orders are typically processed within 2–3 business days (Monday–Friday, excluding holidays).

• Orders placed after 4:00 PM PT begin processing the next business day.

• Expedited orders receive priority handling and are processed as quickly as possible.

• Orders placed on Sundays, holidays, or days our store is closed will begin processing on the next operational business day.

• During periods of high order volume, processing times may be extended. If a significant delay affects your order, we will contact you.

Processing times are separate from carrier transit times and do not include the time your package is in transit after leaving Reliance.

Pre-order items follow the estimated shipping timeframe listed on the individual product page and are not subject to our standard 2–3 business day processing timeframe.

Pre-Orders

Pre-order items are products available for purchase before they are ready to ship. Payment is collected at checkout when a pre-order is placed.

Each pre-order product page will include an estimated shipping timeframe. These dates are estimates based on the information available to us and may change due to production, vendor, freight, or other unforeseen delays.

Once your pre-order item becomes available, it will be prepared for shipment and you will receive a shipping confirmation email with tracking information.

Pre-Order Delays

If we learn that a pre-order will not ship within the timeframe originally provided, we will contact you with an updated estimated shipping date and, when applicable, the option to continue waiting or cancel your pre-order for a full refund.

If we are unable to fulfill a pre-order, the item will be canceled and you will receive a full refund to your original payment method.

Orders Containing Pre-Order & In-Stock Items

If your order contains both in-stock and pre-order merchandise, your order may be held until all items are available to ship unless otherwise noted.

If you would like your available items shipped separately, please contact us at customercare@relianceclothing.com. Additional shipping charges may apply.

For information about canceling a pre-order before shipment, please see our Refund & Return Policy.

Shipping Rates & Methods

Domestic Shipping (U.S.)

We offer shipping options calculated at checkout based on your shipping address and order.

Standard Shipping (UPS or USPS)

Estimated delivery: 5–8 business days after processing

Expedited Shipping

Estimated delivery: 2–3 business days after processing

Carrier delivery estimates begin after your order has been processed and picked up by the carrier.

Please note that expedited shipping applies to carrier transit time and does not guarantee same-day order processing.

International Shipping

We ship to most countries worldwide.

• International shipping rates and applicable handling fees vary by destination.

• Delivery timelines vary based on destination and customs processing.

• Customers are responsible for any customs duties, taxes, tariffs, or import fees assessed by the destination country.

Shipment Confirmation & Tracking

Once your order ships, you will receive a shipment confirmation email containing your tracking information.

Tracking information may take up to 24 hours to become active after your shipping confirmation is sent.

Shipping Restrictions

Shipping availability is determined by the destination, carrier availability, and any applicable shipping or customs regulations.

If we are unable to ship an item to your destination, we will contact you.

Incorrect Addresses

Please carefully review your shipping address before submitting your order.

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice an error after placing your order, contact us immediately at customercare@relianceclothing.com. We will do our best to make the correction if your order has not yet been fulfilled.

Once an order has shipped, we may be unable to change or redirect the delivery address.

Lost, Stolen, or Damaged Packages

If your tracking information shows that your package was delivered but you cannot locate it, we recommend checking around the delivery location, with household members or neighbors, and contacting the carrier directly.

For packages lost or damaged while in transit, a carrier claim may be required. Please contact us at customercare@relianceclothing.com if you need assistance determining the appropriate next step.

If the merchandise itself arrives damaged, defective, or incorrect, please contact us as soon as possible so we can evaluate the issue and make it right in accordance with our Refund & Return Policy.

Carrier & Delivery Delays

Delivery delays can occasionally occur after an order leaves Reliance due to circumstances outside our control, including:

• Weather conditions

• Carrier disruptions

• Customs processing

• Peak holiday shipping periods

Carrier delivery dates are estimates and are not guaranteed by Reliance. We will do our best to assist if you experience an issue with your shipment.

Returns & Return Shipping

To request a return, contact us at customercare@relianceclothing.com.

If your return is accepted, we will provide a return shipping label and instructions for sending your item back to us.

Once the returned item has been received and inspected, eligible refunds will be issued to the original payment method in accordance with our Refund & Return Policy.

Items that do not meet our return eligibility requirements may not be refunded.

Please review our full Refund & Return Policy for eligibility requirements, final-sale exclusions, pre-order cancellations, and other return information.

Order Changes & Cancellations

If you need to change or cancel an order, please contact us as soon as possible at customercare@relianceclothing.com.

We will do our best to accommodate your request, but orders cannot be modified or canceled once they have entered certain stages of fulfillment or have shipped.

Pre-orders may be canceled for a full refund at any time before shipment, as outlined in our Refund & Return Policy.

Contact Us

For questions about shipping, tracking, pre-orders, or delivery, please contact us at:

customercare@relianceclothing.com